Service Delivery

Excellence in Service Delivery

GeneTech emphasizes on excellence in service delivery at every stage of work processes – enquiry handling, counseling, sample collection, transportation, lab processes, reporting, case interpretation, report dispatch and physician

communication.

We are an NABL (ISO 15189 for Medical Laboratories) certified organization. Quality assurance is of paramount importance to us. We participate in several quality assurance programs such as EQAS, CDC, etc.

 

Readily Available Web and Telephone Counseling

GeneTech’s experienced counselors and Medical Geneticists are available for counseling on Web or Telephone to discuss case in-depth and offer advice.

Responsive Customer Care

We have a dedicated customer care team trained to handle customer queries both case and service related.

 

Shortest Turnaround Time

GeneTech’s turnaround times are the shortest for any genetic test. For instance, our genomics results are out in days rather than weeks.

Sample Collection Requests

Our sample collection personnel respond to collection requests on phone, GeneTech App, Website or by email.

 

 

 

Sample Transport

We have tied up with the best logistics companies in India for pickup and transportation of patient samples

 

 

Branch and Partner Network

We have counseling and sample collection offices in all major cities of India, and have a large partner network for local service across the country

 

Abnormal Reports Called

Our counselors call physicians to discuss interpretation and further action for all abnormal reports 

Reports Emailed to Patients and Physicians

All reports are emailed to patients and physicians on request at the time of sample referral entry

 

GeneTech App

Physician and patient families can use GeneTech’s App to request sample pickup, setup appointments, get queries answered, access results, etc.

 

Patient and Physician Information on Website

GeneTech’s website (accessible on desktops, laptops, tablets and mobile phones) has a large amount of information for various cases and disorders

Patient Information Material

Information material available in FAQ format for different genetic conditions. This material is made available after our counseling sessions.

 

Social Media Presence

Patient families or physicians can interact with our customer care personnel or our counselors on GeneTech’s social media accounts.